Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- Submit an online form – this is available from 0800-1130 and between 1400-1600
- phone us on 01453 823144
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 2 working days
- phone us on 01453 823144
Please remember each appointment is for one patient only.
Appointments are booked at 15 minute intervals. If you require longer please inform the receptionist when booking. If we do not have any appointments available, and you consider your problem to be urgent, give the receptionist a brief description and they will ask the doctor to ring you, or ask you to ring the doctor back after surgery.
Pharmacy First
Think “pharmacy first”. This scheme was launched in January 2024 and enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways. If your concern is regarding one of the common conditions you can attend a community pharmacy and if prescription medication is needed this can be issued.
The following table shows the 7 conditions pharmacists can manage across various age ranges.
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
* Distance selling pharmacies will not complete consultations for acute otitis media.
Patients will be able to access the 7 clinical pathways element via referrals from referring organisations including general practice, urgent and emergency care settings, and NHS 111 (online and via telephone). In addition, for the 7 common conditions clinical pathway consultations only, patients can access the service by attending or contacting the pharmacy directly without the need for referral.
NHS Online Symptom Checker
You can use the NHS symptom checker to check your symptoms and ascertain if you need to see a GP. Use this link to go to the website.
Extended hours
We offer extended hours surgeries for our patients who cannot get to us during normal working hours. These are available on request. They are available on a Tuesday and Friday morning, 7:30am and 7:45am. These appointments can be booked by phoning us.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01453 823144 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to phone reception as early as possible if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it, and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.